FAQ

PENDING

This shows you request has reached our estimating team.

ESTIMATE GIVEN

Your estimate is ready to be viewed and accepted.

ESTIMATE ACCEPTED

You should now receive your packaging within 2 working days. Ready to send your item to our Centre of Excellence.

IN PROCESS

Your item has arrived at the Centre of Excellence. Here it will be photographed and examined. It is at this stage that if we feel more work is required, or there is query regarding any part of the information sent, your item will be put on hold, and you will be contacted.

READY FOR DESPATCH

Your refurbishment / valuation has been completed, and has moved to our despatch department.

DESPATCHED

Your item has been sent back secured and insured.

Getting your items to us

At no time will Watch Kings be held responsible, and liability will rest with the sender at all times so please make sure you have sent securely and insured your item/s for its market price value. Follow all the instructions provided for packaging and sending your item to us. Please be aware that even though your item/s will be inserted into our self-addressed return package, this does not mean postage has been prepaid or that your item is automatically insured this will the sender’s responsibility until we receive the item and can verify the consents of the package.